Return & Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before making a purchase.

1. Eligibility for Returns

• Due to the nature of cosmetic and personal care products, we only accept returns if the item is damaged, defective, or incorrect at the time of delivery.

• Items must be unused, unopened, and in their original packaging to qualify for a return.

• Returns must be requested within [7/14] days of receiving your order.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used products.

• Makeup, skincare, or haircare items that have been unsealed.

• Products purchased on sale or with discount codes (unless damaged/defective).

3. Return Process

• To initiate a return, please contact our support team at 0777457095 with your order number, product details, and photos of the item received.

• Once approved, you will be guided on how to ship the item back to us.

• Return shipping costs are the responsibility of the customer, except for cases of damaged/incorrect products.

4. Refunds

• Refunds will be processed once the returned product is inspected and approved.

• Refunds may take [5–10 business days] to reflect in your original payment method.

• In case of non-availability of the product, we can provide store credit or an exchange upon request.

5. Exchanges

• Exchanges are only possible for defective/damaged items and are subject to stock availability.

6. Contact Us

If you have any questions about returns or refunds, please reach us at:

📞 0777457095