Refund Policy
We value your trust and want you to shop with confidence. Please review our refund policy carefully before placing an order.
1. Refund Eligibility
Refunds are only issued if:
The product you received is damaged, defective, or incorrect.
The item is returned unused, unopened, and in original packaging within [7/14 days] of delivery.
Refunds are not available for:
Opened or used cosmetics and personal care products.
Items purchased on sale, clearance, or with special discount codes (unless defective).
2. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within [5–10 business days] and credited back to your original payment method.
In cases where a refund is not possible, we may issue store credit or an exchange instead.
3. Shipping Costs
Original shipping charges are non-refundable.
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
4. Late or Missing Refunds
If you haven’t received your refund within the stated period, please:
Check your bank or payment provider.
Contact your credit card company/bank (processing times vary).
If you still have not received it, contact us